TECHTALK: Satisfying the Connected Customer: Technology Trends for Improving Operations and Customer Communications

Customers are demanding higher levels of communication and control over their consumption and costs and keeping them happy is crucial. When the power goes out, there’s a direct line between customer satisfaction and the impact on business strategies. This session will explore how using technology to connect customers to the mobile workforce can exceed expectations by booking/confirming/rescheduling appointments, avoiding expensive repeat truck rolls, and reviewing CIS/CSR notes/history in the field. We will also review a utility-industry survey on improving operations and communications.

Speakers:

  • Geoff Glave – Senior Product Manager – Clevest
  • Mark Koplin – IT Manager – Connexus Energy