Social Media and Utility Operations Interfaces

Across the country, utilities are integrating social media reports of outage and damage into traditional utility systems (OMS, GIS, and CIS). The value to quickly visualize damage, engage with customers and communicate with stakeholders from social media data is driving never before seen efficiencies. Coops attending this presentation will learn how MultiSpeak and digital media can be embraced to provide situational awareness in operation centers and provide real-time communications to the emerging, “millennial”, customer

Speaker:

  • Zac Canders – Cofounder – Social Media and Utility Operations Interfaces