In an Integrated IT/OT World, Structured Control Center Training is the Key to Performance Improvements

A well-structured hiring and training program is critical to all employees chances of success. This presentation will review keys to successfully train control center personnel, focusing on engagement, consistency, and structure that ensure retention, transfer of knowledge and recall. During this session, attendees will hear how SCI REMC started the first Distribution System Control Center in Indiana and are currently leading the way in distribution operator training.


  • Rocky Sease – Owner and CEO – SOS Intl
  • Patti Metro – Senior Grid Operations and Reliability Director – Business and Technologies Strategies, NRECA
  • Pam O’Neal – Manager, System Operations – South Central Indiana REMC